Masonry Magazine December 2005 Page. 19
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"They're receptive to the training," Doke explains. "For a good preventative maintenance program, you list all of the things you want inspected and what the thresholds for inspections are."
If the equipment is outsourced for maintenance, the vendor needs to fully understand the owner's expectations, he adds.
When buying new equipment, especially something with new technology, owners should include training for their mechanics and operators as part of the purchase agreement, Dolce says. They should negotiate hands-on training to take place at the time of purchase, at six months and at one year.
"Partnering with the vendors is part of the process," he says.
Castle says he provides forklift training to customers so they can inspect the equipment. The training benefits both parties.
"We've trained customers so when they see 200 hours approaching, they need to call for service," he says. "You can get 8,000 to 10,000 hours on a forklift if it's properly maintained. That is a big plus."
Employees also want equipment to run correctly, so they have a stake in learning basic maintenance procedures, says Kirkpatrick, who trains operators how to inspect and service equipment. "It's just a matter of the guys taking pride in their work, and part of their work is maintaining the equipment," he says. "The equipment is kind of like, not necessarily the lifeblood, but the hands and feet of the job. Without the equipment, things shut down very fast."
Guth agrees that employees want to avoid equipment failures.
"It frustrates them as much as it does us," he says. "They want good equipment so they can get the job done."
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